FAQ

Frequently Asked Questions

Here is a list of Frequently Asked Questions (FAQ) that will give you a much better understanding of our workings, to ensure a simpler, hassle-free and transparent process of renting an Olive Service Apartment. Please feel free to contact our Sales Team for any queries or clarifications.

Q. What is the difference between hotels and your serviced apartments?
A. Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character.

Also popular with Vacation Rentals & Holiday Rental Homes, all apartments usually feature a complete kitchen, and have separate dining, living and sleeping areas. They will also have a fully automatic Washing Machine with Dryer, Iron & Ironing Board, landline Telephone, Tata Sky TV and Wireless Internet.

Food & Room Service is not offered in the apartments that are essentially self-catered residential units, however, we have menu cards of all nearby eateries and tieups with all-night food delivery services that make you feel like ordering room service but without the extra costs. A wide range of personal services and exceptional amenities including health clubs and swimming pools (at many locations & in the neighbourhood) provide a refined lifestyle, and offer a caring and homelike atmosphere for guests and their families.

Q.What is included in the rate?
A. Rentals include housekeeping, linen changes, Water, Cooking Gas, 24 Hour Wi-Fi Internet, Tata Sky TV, Power Backup, Landline Phone (Outgoing Calls chargeable) and all flat/society maintenance. All apartments are fully furnished and equipped with cooking utensils and crockery to cater for the maximum occupancy of the apartment. Electricity will be charged separately upon actuals. Rentals do not include applicable Service Tax.

Q. Can I view your serviced apartments prior to making a reservation?
A. Yes, you can view them subject to availability. If you are making a long-term booking in the apartment for an extended period of time we would strongly suggest you do this, so that you can familiarize yourself not only with the apartment but also the local area and facilities. Please contact our reservations team to arrange a viewing.

Q. How do I make a booking?
A. It is just as easy as booking a hotel! You can make your booking online by looking up the desired accommodation which will give you an option to confirm your booking after making a payment by Credit/Debit Card or NetBanking. You can also give us a call or email us at [email protected] or fill in the form on the website: http://oliveservicedapartments.com/booking/

All bookings will be confirmed only after paying the reservation amount. Within 24 hours of the reservation amount being received by us, you will receive confirmation of your booking and your arrival information pack via email. However, for online bookings done on our website via Credit/Debit Cards or NetBanking, the confirmation is done immediately.

Q. Do I need to pay a security deposit?
A. If you do not have a credit card available to cover any unpaid bills, loss or damage, you may be required to pay a security deposit on your arrival. We will keep the deposit during your stay and until we can confirm there are no pending bills or any additional cleaning or damage/loss in the apartment. If there are no such deductions, then it will be returned to you in full at the end of your stay.

Q. Can I pay for my serviced apartment on departure?
A. No. Full Payment is required at the time of booking OR prior to check-in. Unlike hotels, our serviced apartment buildings do not have a manned reception or the facility to take payment at the time of check-out. At the time of booking you will be asked for full payment unless otherwise agreed.

Q.What methods of payment do you accept?
A. All major debit/credit cards are accepted. In some cases, we may also accept Cash upon arrival.

Q. Is there a minimum stay requirement?
A. There is a minimum stay requirement of One Week (7 nights) in all our properties unless otherwise specified.

Q. What are the terms of cancellation?
A. Please familiarize yourself with the Terms and Conditions of our business as all bookings are subject to these terms. Here is the general Cancellation Policy – If a confirmed booking reservation is cancelled or modified up to 1 day before date of arrival, 50 percent of the total price of the reservation will be charged. AND if a confirmed booking reservation is cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

Example: If you make a booking on 1st Jan with Check-In Date of 30th Jan, then –
You will receive a 50% refund if you cancel this booking till 23rd Jan. But if you cancel your booking later or in case of NO-Show/Modification, there will be no refund. You can more details here – http://oliveservicedapartments.com/terms-conditions/

In the event that a guest needs to check out prior to the agreed departure date, we will use our best endeavours to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and may be subject to a cancellation charge. We recommend that you have travel insurance to cover these costs.

Q. Can I extend my booking?
A. Yes, subject to availability. If you believe that you are likely to need to extend your accommodation period beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible.

We cannot guarantee any extension of your accommodation period, but, subject to availability, we will endeavour to consider any such requests.

Q. What is the check in and check out procedure?
A. When you arrive in Delhi, please call us from the airport or at least one hour before to your arrival at the apartment. We will ensure that someone from our Team will be at the apartment to facilitate the check-in and handover of the apartment. He will also be present at the time of check-out to take handover from all guests.

Check-in Time is after 1pm
Check-out Time is before 11am

In the event you arrive early in the morning we recommend you book from the previous night so you can go directly to your apartment on arrival.

Q. What are the sleeping arrangements in the apartment?
A. The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking.

Q. Is it possible to request an extra bed?
A. Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged separately. Please advise reservations at the time of booking.

Q. Can I get airport transfers?
A. Please use the Special Requests section to send us your Flight details for Airport Transfers. You can also email us after making your booking.

Q. Is Wi-Fi broadband Internet service provided?
A. Yes, Wi-Fi broadband is available in all apartments and is included in the rate.

Q. Do you provide Housekeeping & Linen (Towels & Bedsheets)?
A. Yes, our rentals include Housekeeping, bed linen and towels that are provided on alternate days.

Q. Do the apartments provide wheel-chair access?
A. Some of our apartments have lift access, but may still have one or more steps to negotiate. Please contact us to discuss your requirements before booking.

Q. Do you have luggage storage facilities?
A. We can accommodate your luggage at some locations but there is a charge associated with the facility. Please check with your Concierge Manager for details about the same.

Q. Do you provide cots and high-chairs?
A. Yes, cots and high chairs are available at an additional one-off charge. Please advise reservations at the time of booking or in the Special Requests section.

Q. Are Pets allowed?
A. We have some apartments where we can consider pets, regrettably not in all of them. Please check with us at the time of making your reservation.

Q. Do you provide any Welcome Pack at check-in?
A. We provide a one-time complimentary Welcome Pack on check-in at all apartments. The Welcome Pack contains tea, coffee, milk, sugar, cookies, bread, jam, butter, orange juice, water and biscuits. In addition to the Welcome Pack we also provide complimentary toiletries.

These items are designed to get you through the first 24 hours until you can go shopping and, in most cases, they will not be replenished during your stay. If you require any additional items in the Welcome Pack, please request the same with the Reservations Team who will try to accommodate your request, extra charges may apply for the same.

Q. What happens if something goes wrong whilst I am staying in the apartment?
A. On the confirmation email we provide you with a 24 hour emergency telephone number to call in case you have any problems with your apartment. Simply call and we will endeavour to deal with the issue in a fast and efficient manner.