CANCELLATIONS & REFUNDS
Our Cancellation Policy is detailed below -
We have Three different rates for any Room/Apartment listed on our website. The Three Rates have their own clearly defined Cancellation & Prepayment policies that are displayed along side the rates. We are also listing them here for reference -
1. HOT DEAL
Cancellation Policy - Please note, this reservation is completely non-modifiable and non-cancellable. If it is cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Prepayment Policy - The total price of the reservation will be charged at the time of booking.
2. SPECIAL OFFER
Cancellation Policy - This reservation is Refundable for 50 per cent of the total price of the reservation. Please note, if this reservation is cancelled or modified or in case of no-show, 50 percent of the total price of the reservation will be charged.
Prepayment Policy - An amount equivalent to 50 per cent of the total price of the reservation will be charged at the time of booking. The balance payment will be required upon arrival.
3. BEST AVAILABLE RATE
Cancellation Policy - Please note, if cancelled or modified up to 7 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 50 percent of the total price of the reservation will be charged.
Prepayment Policy - No payment will be charged at the time of booking. Full payment will be required upon arrival. However, your Credit Card will be "pre-authorized" 7 days before date of arrival for an amount equivalent to the Cancellation Charges, i.e. 50 per cent of the total price of the reservation.
This pre-authorization will be removed when you make full payment upon arrival by cash or credit/debit card. If the Cancellation Policy of this reservation is violated, then this pre-authorization will be converted to charges for Cancellation and charged to your Credit Card on the date of arrival.
4. In the event that a guest needs to check out prior to the agreed departure date, we will use our best endeavours to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and may be subject to a cancellation charge.
4.1. Where a Guest wishes to extend the period of stay in the Property written notice should be given to us as soon as possible.
4.2. We cannot guarantee any extension, which is subject to availability of the Property. An alternative apartment may be offered if the Property has been booked for all or part of the required extension period.
4.3. We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately that we confirm the availability of the Property or alternative apartment(s) to the Guest or to you.
4.4 All refunds are subject to deduction of any transaction fees charged by the merchant banks/payment gateways.
4.5. These Conditions apply to any extension of the booking in the same way that they apply to the original booking.
4.6. Failure to check in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to disruption to or cancellation of your travel arrangements, whether caused by act of God, industrial action, or other circumstances not being our fault will not reduce or cancel your liability for the full cost of the booking, and if applicable, cancellation charges will apply in accordance with this policy. You are therefore advised to take out adequate travel insurance to cover your losses in such situations.
The detailed Terms & Conditions can be viewed here - http://oliveservicedapartments.com/terms-conditions/